🔄 Refund & Return Policy – FelisLabs

Last updated: 28-5-2026

🌟 Our 90-Day Money-Back Guarantee

At FelisLabs, we stand behind every bottle. If your cat doesn't show meaningful improvement within 90 days of starting any of our supplement protocols, contact us for a full refund — even if the bottle is empty.

This is our promise: real results, or your money back.

📧 To start your refund request, email info@tryfelislabs.com with your order number.

📦 Standard Return Policy

In addition to our 90-day money-back guarantee, we offer a 30-day return policy for unused, unopened products.

To be eligible for a standard return, your item must be:

• In the same condition you received it
• Unopened and unused, with all seals intact
• In its original packaging
• Accompanied by your receipt or proof of purchase

🚀 How to Start a Return

To start a return, contact us at 📧 info@tryfelislabs.com with your order number and reason for return.

Once your return request is approved, we'll send you the return address and instructions.

Please note:

• Returns must be shipped to our return address at the customer's expense
• We do not provide prepaid return shipping labels
• Items sent back without first requesting a return will not be accepted

📮 Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at 📧 info@tryfelislabs.com so we can evaluate the issue and make it right — at no cost to you.

❌ Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened supplement bottles (unless covered under our 90-day money-back guarantee)
• Sale or promotional items
• Gift cards
• Bundled or free gift items included with your purchase

Please get in touch if you have questions about your specific order.

🔁 Exchanges

The fastest way to get a different product is to:

1. Request a return for your current item
2. Once approved, place a new order for the item you want

This ensures you receive your new product as quickly as possible.

🇪🇺 European Union 14-Day Cooling-Off Period

For orders shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt — for any reason, without justification.

Items must be:

• In the same condition as received
• Unopened and unused, with seals intact
• In their original packaging
• Accompanied by your proof of purchase

💸 Refund Processing

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

If approved:

• You'll be automatically refunded to your original payment method within 10 business days
• Please allow additional time for your bank or credit card company to process and post the refund
• If more than 15 business days have passed since approval without receiving your refund, contact us at 📧 info@tryfelislabs.com

🤝 Questions? We're Here to Help

For any return or refund questions, our support team is ready to assist:

📧 info@tryfelislabs.com

Our support team replies within 24 hours.